Measuring the Usability of Web Sites

@inproceedings{Kirakowski1998MeasuringTU,
  title={Measuring the Usability of Web Sites},
  author={Jurek Kirakowski and Bozena Cierlik},
  year={1998}
}
User-based satisfaction questionnaires have so far been little used in the evaluation of web sites. A 60-item questionnaire was developed following a factor model used with success for conventional software evaluation. This questionnaire was shown to have high reliabilities and a large database of expected values was gathered for it. It was employed in a study evaluating chamber of commerce web sites in two European cities, together with metrics which measured aspects of user performance and… CONTINUE READING

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