Measuring the Quality Needs of an Organization's Software

@inproceedings{Andersson1996MeasuringTQ,
  title={Measuring the Quality Needs of an Organization's Software},
  author={Thorbjorn Andersson and Inger V. Eriksson},
  booktitle={HICSS},
  year={1996}
}
Investments in information systems and the annual costs of running the systems are considerable. The utility of information systems thus becomes the ultimate quality requirement from the organization’s point of view. Quality models are used to support the management of quality. Such models describe the characteristics of products and services and of processes. The measurement of quality is a means of controlling quality. The problem that organizations face when they become interested in… CONTINUE READING

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