Measuring success of electronic trading in the insurance industry: operationalising the disconfirmation of expectations paradigm

@article{Fearon2008MeasuringSO,
  title={Measuring success of electronic trading in the insurance industry: operationalising the disconfirmation of expectations paradigm},
  author={Colm Fearon and George Philip},
  journal={Behaviour & IT},
  year={2008},
  volume={27},
  pages={483-493}
}

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