Measuring patient experience: concepts and methods.

@article{Ahmed2014MeasuringPE,
  title={Measuring patient experience: concepts and methods.},
  author={Faraz Ahmed and Jenni Burt and Martin Roland},
  journal={The patient},
  year={2014},
  volume={7 3},
  pages={235-41}
}
Providing a good patient experience is a key part of providing high-quality medical care. This paper explains why patient experience is important in its own right, and its relationship to other domains of quality. We describe methods of measuring patient experience, including issues relating to validity, reliability and response bias. Differences in reported patient experience may sometimes reflect differences in expectations of different population groups and we describe the arguments for and… CONTINUE READING
Recent Discussions
This paper has been referenced on Twitter 19 times over the past 90 days. VIEW TWEETS

From This Paper

Topics from this paper.

Citations

Publications citing this paper.
Showing 1-10 of 33 extracted citations

Similar Papers

Loading similar papers…