Measuring lay people's perceptions of the quality of primary health care services in developing countries. Validation of a 20-item scale.

@article{Haddad1998MeasuringLP,
  title={Measuring lay people's perceptions of the quality of primary health care services in developing countries. Validation of a 20-item scale.},
  author={Slim Haddad and Pierre Fournier and Louise Potvin},
  journal={International journal for quality in health care : journal of the International Society for Quality in Health Care},
  year={1998},
  volume={10 2},
  pages={93-104}
}
INTRODUCTION Methodologies that have been developed and validated in accordance with accepted scientific standards are needed to monitor and assess the quality of primary health care in developing countries. OBJECTIVE To present the results of reliability and validity testing of a new instrument of measurement intended to document the user's opinion on the quality of primary health care services. METHODS The 20-item scale includes three subscales related to health care delivery personnel… CONTINUE READING
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