Measuring e-government service value with the E-GOVSQUAL-RISK model

  title={Measuring e-government service value with the E-GOVSQUAL-RISK model},
  author={Siriluck Rotchanakitumnuai},
  journal={Business Proc. Manag. Journal},
Purpose – The purpose of this paper is to study the e-government service quality and risk perceptions of personal income taxpayers on e-government service value. Design/methodology/approach – The study uses qualitative in-depth interview and content analysis to explore the determinants of e-government service quality and risk dimensions of e-government service value. Findings – The findings suggest that perceived value of e-government service is e-government service quality, which consists of… CONTINUE READING

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