Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model

  title={Measuring e-Commerce Success: Applying the DeLone \& McLean Information Systems Success Model},
  author={William H. DeLone and Ephraim R. McLean},
  journal={International Journal of Electronic Commerce},
  pages={31 - 47}
Information technology and the Internet have had a dramatic effect on business operations. [] Key Result Two case examples demonstrate how the model can be used to guide the identification and specification of e-commerce success metrics.
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  • 2008
E-commerce performance measures as well as hypotheses which reflect the relationships among the performance measures are proposed and can help managers understand e-commerce value and lay the theoretical foundation for evaluating e- commerce systems performance.
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It is found that although service quality influences value, it has no bearing on user satisfaction in an Arab context and the proposed improved IS success model will be useful for practitioners and researchers seeking to improve the understanding of B2C e-commerce success in the Arab world.
A Study of E-Commerce Business Satisfaction Model to Measure E-Commerce Success in Service SMEs
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The existing knowledge on satisfaction with e-commerce systems is described, the definition of EBS is given, and a research model for analysing EBS based on Gide & Wu's proposed EBS model is provided.
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