Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model

  title={Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model},
  author={William H. DeLone and E. McLean},
  journal={International Journal of Electronic Commerce},
  pages={31 - 47}
  • William H. DeLone, E. McLean
  • Published 2004
  • Computer Science
  • International Journal of Electronic Commerce
  • Information technology and the Internet have had a dramatic effect on business operations. [...] Key Result Two case examples demonstrate how the model can be used to guide the identification and specification of e-commerce success metrics.Expand Abstract
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    Publications referenced by this paper.
    The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
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