Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model

@article{DeLone2004MeasuringES,
  title={Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model},
  author={William H. DeLone and Ephraim R. McLean},
  journal={Int. J. Electronic Commerce},
  year={2004},
  volume={9},
  pages={31-47}
}
Information technology and the Internet have had a dramatic effect on business operations. Companies are making large investments in e-commerce applications but are hard pressed to evaluate the success of their e-commerce systems. The DeLone & McLean Information Systems Success Model can be adapted to the measurement challenges of the new e-commerce world. The six dimensions of the updated model are a parsimonious framework for organizing the e-commerce success metrics identified in the… CONTINUE READING
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