Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model

@article{DeLone2004MeasuringES,
  title={Measuring e-Commerce Success: Applying the DeLone \& McLean Information Systems Success Model},
  author={William H. DeLone and E. McLean},
  journal={International Journal of Electronic Commerce},
  year={2004},
  volume={9},
  pages={31 - 47}
}
Information technology and the Internet have had a dramatic effect on business operations. [...] Key Result Two case examples demonstrate how the model can be used to guide the identification and specification of e-commerce success metrics.Expand
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