Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model

@article{DeLone2004MeasuringES,
  title={Measuring e-Commerce Success: Applying the DeLone \& McLean Information Systems Success Model},
  author={William H. DeLone and Ephraim R. McLean},
  journal={International Journal of Electronic Commerce},
  year={2004},
  volume={9},
  pages={31 - 47}
}
Information technology and the Internet have had a dramatic effect on business operations. [] Key Result Two case examples demonstrate how the model can be used to guide the identification and specification of e-commerce success metrics.
E-SERVCON and E-Commerce Success: Applying the DeLone & McLean Model
TLDR
Findings indicate that continuance intention was found to be influenced by both satisfaction and perceived usefulness, which were found to been significant precursors of information quality, system quality, and e-service convenience.
A study for establishing E-commerce Business Satisfaction model to measure e-commerce success in SMEs
For the last ten years, while many e-commerce systems have been successfully adopted in businesses across different industries, a significant numbers have failed, especially in Small to Medium
An empirical analysis of DeLone and McLean's e-commerce model in the student loan industry
TLDR
This paper empirically investigates the success of e-commerce systems in the student loan industry using the theoretical model of DeLone and McLean (2004) as a guide.
E-commerce information systems (ECIS) success: A South African study
As a phenomenon of the 1990s, e-Commerce is relatively new. Its advent offered the promise of new opportunities to businesses and entrepreneurs around the world. The hyperbole associated with the
Research model on e-commerce systems performance measures
  • J.H. Huang, X. Jiang, L. Zhang
  • Business, Computer Science
    2008 International Conference on Service Systems and Service Management
  • 2008
TLDR
E-commerce performance measures as well as hypotheses which reflect the relationships among the performance measures are proposed and can help managers understand e-commerce value and lay the theoretical foundation for evaluating e- commerce systems performance.
Examining the correlation website status and the e-commerce system success: An Australian Study
  • J. Hallal, Jun Xu
  • Business
    Australian Journal of Business and Management Research
  • 2012
Acknowledging that, by using e-commerce systems, firms can deliver information about their products and services, their vision, policy and many others related issues to their existence and potential
Dimensions of Business-to-Consumer (B2C) Systems Success in Kuwait: Testing a Modified DeLone and McLean IS Success Model in an E-Commerce Context
TLDR
It is found that although service quality influences value, it has no bearing on user satisfaction in an Arab context and the proposed improved IS success model will be useful for practitioners and researchers seeking to improve the understanding of B2C e-commerce success in the Arab world.
A Study of E-Commerce Business Satisfaction Model to Measure E-Commerce Success in Service SMEs
  • E. Gide, M.X. Wu
  • Business, Computer Science
    2006 IEEE International Conference on Service Operations and Logistics, and Informatics
  • 2006
TLDR
The existing knowledge on satisfaction with e-commerce systems is described, the definition of EBS is given, and a research model for analysing EBS based on Gide & Wu's proposed EBS model is provided.
Assessing e‐commerce systems success: a respecification and validation of the DeLone and McLean model of IS success
TLDR
This paper respecifies and validates a multidimensional model for assessing e‐commerce systems success and suggests that Intention to Reuse is affected by Perceived Value and User Satisfaction, which, in turn, are influenced by Information Quality, System Quality and Service Quality.
Information Systems Success: Extending the Theoretical Model from IT Business Value Perspective
TLDR
This study proposes an extended theoretical model for information systems success from the information technology business value perspective, based on the organizational resource–based view.
...
...

References

SHOWING 1-10 OF 51 REFERENCES
E-Commerce Systems Success: An Attempt to Extend and Respecify the Delone and MaClean Model of IS Success
TLDR
Customer Ecommerce Satisfaction (CES) is proposed as a dependent variable to e-commerce success and its relationships with e- commerce system quality, content quality, use, trust and support are defined and discussed.
Information Systems Orientation and Business Use of the Internet: An Empirical Study
TLDR
A research model based on the concept of a strategic grid was developed to examine the relationship between the role of information systems and organizational use of the Internet to achieve business competitiveness, and suggested that market responsiveness should receive special emphasis.
Exploring the factors associated with Web site success in the context of electronic commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
TLDR
This paper discusses many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to the original model.
Information systems success revisited
TLDR
This paper reviews and analyzes over 150 articles which have referenced the DeLone & McLean IS success model over the past eight years and proposes a Reformulated IS Success Model which recognizes and incorporates those contributions.
A Firm-Level Framework for Planning Electronic Commerce Information Systems Infrastructure
TLDR
The framework emphasizes the significance of framework components and their interrelationships to planning an ECIS infrastructure and aims to draw management attention to issues and opportunities associated with the six components of the framework.
A Customer Resource Life Cycle Interpretation of the Impact of the World Wide Web on Competitiveness: Expectations and Achievements
TLDR
Investigation of how smaller organizations plan to use the Web to improve their CRLC activities and thus enhance their competitiveness investigated how successfully they used the Web in this endeavor.
Measures for e-business value assessment
Companies are investing heavily to leverage the Internet and transform their traditional businesses into e-businesses. Senior managers are increasingly under pressure to justify e-business costs. Do
...
...