Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana

@inproceedings{Hutchinson2011MeasuringCS,
  title={Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana},
  author={Paul Lawrence Hutchinson and Mai Do and Sohail Agha},
  booktitle={BMC health services research},
  year={2011}
}
BackgroundPublic and private family planning providers face different incentive structures, which may affect overall quality and ultimately the acceptability of family planning for their intended clients. This analysis seeks to quantify differences in the quality of family planning (FP) services at public and private providers in three representative sub-Saharan African countries (Tanzania, Kenya and Ghana), to assess how these quality differentials impact upon FP clients' satisfaction, and to… CONTINUE READING
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