Measuring How Administration Shapes Citizenship : A Policy Feedback Perspective on Performance Management

  title={Measuring How Administration Shapes Citizenship : A Policy Feedback Perspective on Performance Management},
  author={Amber Wichowsky Donald P. Moynihan},
  • Amber Wichowsky Donald P. Moynihan
  • Published 2008
Governments increasingly require administrators to develop outcome measurements that refl ect a program’s impact on society. But standard approaches to performance measurement have neglected the impact on citizenship outcomes — the individual civic capacities and dispositions and social bonds of civic reciprocity and trust. Th e concept is adapted from the growing policy feedback literature in political science, which off ers strong empirical evidence that certain policies have measurable eff… CONTINUE READING

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