Measuring Critical Factors of Software Quality Management: Development and Validation of an Instrument

@article{Vitharana2008MeasuringCF,
  title={Measuring Critical Factors of Software Quality Management: Development and Validation of an Instrument},
  author={Padmal Vitharana and Mark A. Mone},
  journal={IRMJ},
  year={2008},
  volume={21},
  pages={18-37}
}
Literature presents attributes of effective quality management in building software systems. The value of the capability maturity model (CMM), ISO 9000, and total quality management (TQM) concepts in managing software quality has been widely acknowledged. However, shortcomings of these approaches have also been recognized. For instance, scholars have acknowledged CMM implementation difficulties because of its inherent complexity. This research synthesizes existing literature base in CMM, ISO… CONTINUE READING

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