Measurements, feedback and empowerment: Critical systems theory as a basis for software process improvement

@inproceedings{gland2009MeasurementsFA,
  title={Measurements, feedback and empowerment: Critical systems theory as a basis for software process improvement},
  author={Petter \Ogland},
  booktitle={ECIS},
  year={2009}
}
While organizations in software industry want to portray themselves as professional in terms of following standards and methods, they may also have needs for improvising and short-cutting when necessary. Such dilemmas of dual logics are sometimes internally resolved by evolving a false belief of what is done (practice) being in correspondence to what is said (standards), regardless of what an empirical investigation might show, something that can have poor business implications and also poor… CONTINUE READING
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