Measurement of User Satisfaction with Web-based Information Systems : an Empirical Study

  title={Measurement of User Satisfaction with Web-based Information Systems : an Empirical Study},
  author={Li Xiao and Subhasish Dasgupta},
Advances in new information technology and the drastic growth of the Internet over the past decade have considerably changed the end-user computing environment. Therefore, it is appropriate to review the measures of user satisfaction with information systems technology, especially in a web-based environment, which accounts for a major component of the end-user computing environment. The objective of this research was to develop and validate an instrument for measuring user satisfaction in a web… CONTINUE READING
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