Measurement of Patient Satisfaction and Loyalty of Hospital Based Customer Relationship Management in Jember Indonesia

  • Published 2016


This study aims to determine the effect of Customer Relationship Management (people, process and technology) to the satisfaction and loyalty of patients at Primary Clinic dr. Suherman Muhammadiyah University of Jember. The population of this study were all patients treated at the Primary Clinic dr. Suherman MuhammadiyahUniversity of Jember. The sampling… (More)