Maturity models in business process management

Abstract

Purpose – Maturity models are a prospering approach to improving a company’s processes and business process management (BPM) capabilities. In fact, the number of corresponding maturity models is such high that practitioners and scholars run the risk of losing track. We therefore provide a systematic in-depth review of BPM maturity models. Design/methodology… (More)
DOI: 10.1108/14637151211225225

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