Managing the perceptions of patient wait time.

  title={Managing the perceptions of patient wait time.},
  author={N J Minden},
  journal={Journal of the American Dental Association},
  volume={125 1},
  • N J Minden
  • Published 1994 in Journal of the American Dental Association
Patients' perception of waiting time in the dental office can greatly affect their satisfaction of service. Traditional approaches to managing patient perceptions of wait time are discussed, and some new strategies are explored. 

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