Managing the Unpredictable: A Business Model for Failure Analysis Service

@article{Boit2011ManagingTU,
  title={Managing the Unpredictable: A Business Model for Failure Analysis Service},
  author={Christian Boit and Kristel Scholtens and R. Weiland and Siegfried G{\"o}rlich and D. Schlenker},
  journal={Journal of Failure Analysis and Prevention},
  year={2011},
  volume={11},
  pages={578-587}
}
This article presents a complete business model for failure analysis (FA) as a high tech provider in the world of microelectronics. It starts with the definitions of a business process, and analysis flows as foundation are discussed. Then, a key performance indicator (KPI) based operation is developed. The implementation of such a model in a FA lab is discussed with the interdependencies of workload and cycle times—the pipeline management. This opens the path to quantitative target setting… CONTINUE READING