Managing User Involvement in Service Innovation Experiments With Innovating End Users

@inproceedings{Magnusson2003ManagingUI,
  title={Managing User Involvement in Service Innovation Experiments With Innovating End Users},
  author={Peter R. Magnusson and Jonas Matthing and Per Kristensson},
  year={2003}
}
Although user involvement is frequently practiced in companies, the research findings regarding its benefits for innovation are contradictory. This article experimentally assesses the contributions made by users in comparison with professional service developers and examines how the implementation of user involvement affects the outcome. During periods of 12 days, three different groups were assigned the task of generating ideas for end user telecom services. One group consisted of professional… CONTINUE READING
Highly Cited
This paper has 115 citations. REVIEW CITATIONS
68 Citations
38 References
Similar Papers

Citations

Publications citing this paper.
Showing 1-10 of 68 extracted citations

115 Citations

051015'07'10'13'16
Citations per Year
Semantic Scholar estimates that this publication has 115 citations based on the available data.

See our FAQ for additional information.

References

Publications referenced by this paper.
Showing 1-10 of 38 references

New Service Development:A Review of the Literature and Annotated Bibliography,

  • A. Johne, C. Storey
  • 1998
Highly Influential
5 Excerpts

Industrial Companies’ Evaluation Criteria in New Product DevelopmentGates,

  • Hart, Susan, Erik Jan Hultink, Nikolaos Tzokas, Harry R. Commandeur
  • Journal of Product Innovation Management
  • 2003
2 Excerpts

An Exploratory Investigation of User Involvement in New Service Development,

  • Alam, Ian
  • Journal of the Academy of Marketing Science
  • 2002

“ Turn Customer Input into Innovation

  • L. Glen, Eric Von Hippel
  • 2002

“ Users as a Hidden Resource for Creativity : Findings from an Experimental Study of User Involvement

  • Jeffrey F. Rayport
  • 2002

Perspective : User Toolkits for Innovation . ”

  • Mary Sonnack, Berry L. Leonard
  • Product Innovation Mamagement
  • 2001

Press Release 2001 - 09 - 17 “ Halebop Stärker Sitt Erbjudande Med Mobilabonnemang ”

  • David Kelly, Christofer Storey
  • 2001

Ethnography and Ethnographic Representation,

  • B. Tedlock
  • Handbook of Qualitative Research
  • 2000
1 Excerpt

New Service Development: Initiation Strategies,”International

  • Kelly, David, Christofer Storey
  • Journal of Services Industry Management
  • 2000

Similar Papers

Loading similar papers…