Managing Organizational Conflict: A Model for Diagnosis and Intervention

  title={Managing Organizational Conflict: A Model for Diagnosis and Intervention},
  author={Afzalur Rahim and Thomas V. Bonoma},
  journal={Psychological Reports},
  pages={1323 - 1344}
Conflicts occurring in or as a result of membership in organizations can be classified into three major categories: intrapersonal, intragroup, and intergroup. Conflicts in each category result from various personal-cultural and organizational structure factors. These factors may be identified through appropriate diagnosis and their effects on and implications for each of the three levels of conflicts established. Such a diagnosis is a prerequisite for the appropriate development and… 

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