Managing Client Dialogues During Information Systems Design to Facilitate Client Learning

@article{Majchrzak2005ManagingCD,
  title={Managing Client Dialogues During Information Systems Design to Facilitate Client Learning},
  author={Ann Majchrzak and Cynthia Mathis Beath and Ricardo A. Lim and Wynne W. Chin},
  journal={MIS Quarterly},
  year={2005},
  volume={29},
  pages={653-672}
}
1 Ritu Agarwal was the accepting senior editor for this paper. Mark Keil and Susan Gasson served as reviewers. The third reviewer chose to remain anonymous. Abstract It has long been recognized that client learning is an important factor in the successful development of information systems. While there is little question that clients should learn, there is less clarity about how best to facilitate client learning during developer-client meetings. In this study, we suggest that a cooperative… CONTINUE READING
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