Managing Appointment Booking Under Customer Choices

@article{Liu2019ManagingAB,
  title={Managing Appointment Booking Under Customer Choices},
  author={Nan Liu and Peter van de Ven and Bo Zhang},
  journal={Manag. Sci.},
  year={2019},
  volume={65},
  pages={4280-4298}
}
Motivated by the increasing use of online appointment booking platforms, we study how to offer appointment slots to customers to maximize the total number of slots booked. We develop two models, nonsequential offering and sequential offering, to capture different types of interactions between customers and the scheduling system. In these two models, the scheduler offers either a single set of appointment slots for the arriving customer to choose from or multiple sets in sequence, respectively… 
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