Management Support with Structured and Unstructured Data—An Integrated Business Intelligence Framework

  title={Management Support with Structured and Unstructured Data—An Integrated Business Intelligence Framework},
  author={Henning Baars and H.-G. Kemper},
  journal={Information Systems Management},
  pages={132 - 148}
In the course of the evolution of management support towards corporate wide Business Intelligence infrastructures, the integration of components for handling unstructured data comes into focus. [] Key Method The approaches are mapped to a three layer BI framework and discussed regarding challenges and business potential. The application of the framework is exemplified for the domains of Competitive Intelligence and Customer Relationship Management.
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