Making online training and support easier for everyone with viewlets

Abstract

Online training and support objects can be difficult and time-consuming to create. Written words are often ignored by users who want someone to show them a procedure. Viewlets are compelling audio-visual "movies" that show how software or other computer technologies work. Additionally, Viewlets provide the opportunity for interactivity and simulation. They… (More)
DOI: 10.1145/947469.947506

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