Making Usable, Useful, Productivity-Enhancing Computer Applications

@article{Gould1991MakingUU,
  title={Making Usable, Useful, Productivity-Enhancing Computer Applications},
  author={John D. Gould and Stephen J. Boies and Clayton Lewis},
  journal={Commun. ACM},
  year={1991},
  volume={34},
  pages={74-85}
}
lmost a decade has passed since we started advocating a process of usability design [20-22]. This article is a status report about the value of this process and, mainly, a description of new ideas for enhancing the use of the process. We first note that, when followed , the process leads to usable, useful, likeable computer systems and applications… CONTINUE READING