Making Sense of Usability Organizational Change and Sensemaking when Introducing User-Centred Systems Design in Public Authorities


Computers have become an everyday encounter, not at least in work settings. These computers must support the user in order for her to work in an effective and efficient manner. The field of Human-Computer Interaction (HCI) has among other things been focusing on this issue, and there are numerous methods and activities that aim at helping developers to… (More)


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