Making Rosetta Dance : The Combinatorics of Standardizing Interorganizational Service Processes

  title={Making Rosetta Dance : The Combinatorics of Standardizing Interorganizational Service Processes},
  author={Matt Wimble},
Attempts to develop open process standards, such as Rosetta Net, have had limited success in finding wide-spread adoption. Standardization of interorganizational business processes, previously viewed as aiding interorganizational collaboration, is shown to impede that collaboration in service contexts. We show that the modeling methods used to standardize inter-organizational processes fails to account for the impact such standardization has on managerial flexibility. Service production… CONTINUE READING

From This Paper

Figures, tables, results, connections, and topics extracted from this paper.
0 Extracted Citations
23 Extracted References
Similar Papers

Referenced Papers

Publications referenced by this paper.
Showing 1-10 of 23 references

Business Process Standards For Web Services”, Tect, Chicago,

  • D. O’Riordan
  • 2003

Journey to nowhere? E-mail customer service by travel agents in Singapore

  • J. Murphy, I. Tan
  • Tourism Management,
  • 2003
1 Excerpt

Psychological Implications of Customer Participation in Co-Production

  • N. Bendapudi, R. Leone
  • Journal of Marketing,
  • 2003

Client CoProduction in Knowledge-Intensive Business Services

  • S. Brown, A. Ostrom, L. Bettencourt, R. Roundtree
  • California Management Review, Summer
  • 2002
2 Excerpts

Managing Service Organizations: Does Having a “Thing” Make a Difference?

  • J. Bowen, R. Ford
  • Journal of Management,
  • 2002
2 Excerpts

Project Management: A Managerial Approach

  • J. Meredith, S. Mantel
  • 2002
1 Excerpt

Similar Papers

Loading similar papers…