Making It Work for Everyone: An Evolving Reference Service.


At an academic health science center, librarians identified problems, weaknesses, and strengths in reference services. The on-call reference schedule was discontinued and a question flowchart was developed for circulation staff. Only research questions were referred to librarians, who would respond if available. Circulation staff perceived the unscheduled… (More)
DOI: 10.1080/02763869.2018.1404381


Cite this paper

@article{Feldman2018MakingIW, title={Making It Work for Everyone: An Evolving Reference Service.}, author={Jonquil D Feldman and Emme Lopez and Christine S Gaspard and Karen D Barton and Luis F Barcenes}, journal={Medical reference services quarterly}, year={2018}, volume={37 1}, pages={10-18} }