Major Issues in Business Process Management: An Expert Perspective

  title={Major Issues in Business Process Management: An Expert Perspective},
  author={Wasana Bandara and Marta Indulska and Shazia Wasim Sadiq and Sandy Chong},
The results presented in this report are part of a larger global study on the major issues in BPM. Only one part of the larger study is reported here, viz. interviews with BPM experts. Interviews of BPM tool vendors together with focus group studies involving user organizations were conducted in parallel and set the groundwork for the identification of BPM issues on a global scale. Through this multi-method approach, we identify four distinct sets of outcomes. First, as is the focus of this… CONTINUE READING

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