• Corpus ID: 1631480

Machines and Mindlessness

  title={Machines and Mindlessness},
  author={Clifford Nass and Youngme Moon},
Applying psychology to understand relationships with technology: from ELIZA to interactive healthcare
Applying psychological theory to the relationship between user and technology provides a way of understanding these human–computer interactions and thus improving the process of developing self-management technology.
Anthropomorphism and OTA chatbot adoption: a mixed methods study
ABSTRACT Anthropomorphizing chatbots can facilitate effective customer interaction. Based on a mixed method, this study explores perceived chatbot anthropomorphism cues and their effects on
Gender Stereotyping of Robotic Systems in Eldercare: An Exploratory Analysis of Ethical Problems and Possible Solutions
Socio psychological studies show that gender stereotypes play an important role in human-robot interaction. However, they may have various morally problematic implications and consequences that need
Privacy and smart speakers: A multi-dimensional approach
It is argued that privacy in the context of smart speakers is more complex than in other settings due to smart speakers’ specific technological affordances and also the axial relationships between users, the device, device manufacturers, application developers, and other third parties such as moderation contractors and data brokers.
Talking to a pedagogical agent in a smart TV: modality matching effect in human-TV interaction
  • Y. Sah
  • Psychology
    Behav. Inf. Technol.
  • 2021
The results suggest the importance of the matching between input modality and visual interface to reduce potential negative effects of voice control, especially when it accompanied a cartoonlike agent.
How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design
It is argued that chatbots should be enriched with social characteristics that cohere with users’ expectations, ultimately avoiding frustration and dissatisfaction.
The effect of communication styles on customer attitudes: a comparison of human-chatbot versus human-human interactions
: Numerous companies are implementing chatbots in customer service, computer programs able to conduct conversations thanks to the natural language understanding and machine learning techniques.
The effect of voice and humour on users’ perceptions of personal intelligent agents
This model is novel because it examines two key design characteristics of PIAs and articulates their effects on user perceptions, and finds that perceptions of intelligence shape users’ cognitive-based trust in the PIA.
Factors that affect younger and older adults’ causal attributions of robot behaviour
Perception and expectations of the capabilities of robots may influence whether users accept and use them, especially older users, and the current results suggest that care must be taken in the design of these robots as users may stereotype them.


Matters of mind: Mindfulness/mindlessness in perspective
  • E. Langer
  • Psychology
    Consciousness and Cognition
  • 1992
The second self: Computers and the human spirit
In The Second Self, Sherry Turkle looks at the computer not as a “tool,” but as part of our social and psychological lives; she looks beyond how we use computer games and spreadsheets to explore how
Reminiscentia: Cherished Objects as Memorabilia in Late-Life Reminiscence
A significant positive relationship was found between memorabilia and mood, and the total lack of a cherished object was associated with significantly lower mood scores.
The media equation: How people treat comptuers
  • 1996
The media equation - how people treat computers, television, and new media like real people and places
This chapter discusses the media equation, which describes the role media and personality play in the development of a person's identity and aims at clarifying these roles.
Mind sights: Original visual illusions, ambiguities, and other anomalies, with a commentary on the play of mind in perception and art
In Mind Sights, Roger N. Shepard introduces us to his drawings of visual tricks, discusses the origins of his scientific and artistic work, and shares his reflections on the nature of art,
Mind, Self and Society from the Standpoint of a Social Behaviorist