Machines and Mindlessness: Social Responses to Computers

@article{Nass2000MachinesAM,
  title={Machines and Mindlessness: Social Responses to Computers},
  author={C. Nass and Y. Moon},
  journal={Journal of Social Issues},
  year={2000},
  volume={56},
  pages={81-103}
}
  • C. Nass, Y. Moon
  • Published 2000
  • Psychology
  • Journal of Social Issues
  • Following Langer (1992), this article reviews a series of experimental studiesthat demonstrate that individuals mindlessly apply social rules and expecta-tions to computers. The first set of studies illustrates how individuals overusehuman social categories, applying gender stereotypes to computers and ethnicallyidentifying with computer agents. The second set demonstrates that people exhibitoverlearned social behaviors such as politeness and reciprocity toward comput-ers.Inthethirdsetofstudies… CONTINUE READING
    1,556 Citations
    Mindlessness and gaining compliance in Computer-Human Interaction
    • 15
    • Highly Influenced
    What Triggers Social Responses to Flattering Computers? Experimental Tests of Anthropomorphism and Mindlessness Explanations
    • Eun-Ju Lee
    • Psychology, Computer Science
    • Commun. Res.
    • 2010
    • 26
    Social Categorization and Cooperation between Humans and Computers
    • 10
    • PDF
    Does social desirability bias favor humans? Explicit-implicit evaluations of synthesized speech support a new HCI model of impression management
    • 34
    • Highly Influenced
    • PDF
    CASA, WASA, and the dimensions of us
    • 16
    • PDF
    Children's Responding to Humanlike Agents Reflects an Uncanny Valley
    • 6
    Differential social attributions toward computing technology: An empirical investigation
    • 51
    • PDF

    References

    SHOWING 1-10 OF 78 REFERENCES
    Machines, social attributions, and ethopoeia: performance assessments of computers subsequent to "self-" or "other-" evaluations
    • 127
    Can computer personalities be human personalities?
    • 292
    Are computers scapegoats? Attributions of responsibility in human-computer interaction
    • Y. Moon, C. Nass
    • Psychology, Computer Science
    • Int. J. Hum. Comput. Stud.
    • 1998
    • 107
    The second self: Computers and the human spirit
    • 1,303
    • Highly Influential
    • PDF
    Mental Models : Towards a Cognitive Science of Language
    • 3,901
    How mental systems believe.
    • 1,227
    • PDF