MOLAP data warehouse of a software products servicing Call center

@article{Kazi2010MOLAPDW,
  title={MOLAP data warehouse of a software products servicing Call center},
  author={Zoltan Kazi and Biljana Radulovic and Dragica Radovanovic and Lj. Kazi},
  journal={The 33rd International Convention MIPRO},
  year={2010},
  pages={1283-1287}
}
This paper presents data warehouse system design with example of a software importer and distributor Call center. Data analyses of telephone requests for servicing software products at Call center have been implemented. Call center business processes have been described. Conceptual model of database is presented, as well as aggregated data created with data… CONTINUE READING