MINNELLI – Experiences with an Interactive Information Kiosk for Casual Users

  title={MINNELLI – Experiences with an Interactive Information Kiosk for Casual Users},
  author={Patrick Steiger and Bettina Ansel Suter},
The multimedia system MINNELLI offers bank customers information about retail services in an attractive and easy-to-use way. The information kiosk was developed in an iterative process. Evaluating user acceptance of the system and studying the quality of human-computer interaction with a combination of methods (usability testing, interviews, observations, analysis of log files) provided valuable insight to improve on the design of its user interface. 
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