Loughborough University Institutional Repository What causes imbalance in complex service networks ? Evidence from a public health service

@inproceedings{2018LoughboroughUI,
  title={Loughborough University Institutional Repository What causes imbalance in complex service networks ? Evidence from a public health service},
  author={},
  year={2018}
}
  • Published 2018
Purpose – Service networks are inherently complex as they comprise of many interrelated actors, often driven by divergent interests. This can result in imbalance, which refers to a situation where the interests of at least one actor in a network are not secured. Drawing on the “balanced centricity” perspective, this paper explores the causes of imbalance in complex service networks. Design/methodology/approach – Adopting a qualitative case-based approach, this paper examines a public health… CONTINUE READING

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