Logistics Service Abilities : An Empirical Study of Its Impact on Service Quality in China

Abstract

Buyers' expectations regarding customer service have increased dramatically in recent years. Request for tailored or customized service often represent standard business practice today. Empirical research was undertaken to examine: (1) if there are different types of logistics service providers in China, and (2) whether a proposed linkage between logistics… (More)

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@article{Xiuxia2007LogisticsSA, title={Logistics Service Abilities : An Empirical Study of Its Impact on Service Quality in China}, author={Yan Xiu-xia and Sima Zhongwen}, journal={2007 IEEE International Conference on Service Operations and Logistics, and Informatics}, year={2007}, pages={1-6} }