• Business
  • Published 2012

Local versus non-local customer-contact personnel : an influencing factor on Customer Satisfaction?

@inproceedings{Liu2012LocalVN,
  title={Local versus non-local customer-contact personnel : an influencing factor on Customer Satisfaction?},
  author={Zhiming. Liu and Bee Chun. Yeo and Wesley Xuchuan. Liang},
  year={2012}
}