Load Effect on Service Times

@inproceedings{Delasay2018LoadEO,
  title={Load Effect on Service Times},
  author={Mohammad Delasay and Armann Ingolfsson and Bora Kolfal and Kenneth Schultz},
  year={2018}
}
In this paper, we develop a general framework to analyze the influence of system load on service times in queueing systems. Our proposed framework unifies previous results and ties them to possible future studies to help empirical and analytical researchers to investigate and model the ways in which load impacts service times. We identify three load characteristics: changeover, instantaneous load, and extended load. The load characteristics induce behaviors, or mechanisms, in at least one of… CONTINUE READING

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