Linking unlearningwith service quality through learning processes in the Spanish banking industry ☆

@inproceedings{CepedaCarrin2015LinkingUS,
  title={Linking unlearningwith service quality through learning processes in the Spanish banking industry ☆},
  author={Ignacio Cepeda-Carri{\'o}n and Antonio Leal-Mill{\'a}n and Jaime Ortega-Guti{\'e}rrez and Antonio L. Leal-Rodr{\'i}guez},
  year={2015}
}
a r t i c l e i n f o Keywords: Relational knowledge Service firms Quality of service Banking Knowledge, like other resources, can quickly become obsolete. Thus, actors in an economy must constantly update their knowledge to keep pace with ongoing changes in their operational environment. This study explores unlearning's influence on two forms of learning… CONTINUE READING