Linking an Integrated Framework with Appropriate Methods for Measuring Qoe


Quality of Experience (QoE) has recently gained recognition for being an important determinant of the success of new technologies. Despite the growing interest in QoE, research into this area is still fragmented. Similar but separate efforts are being carried out in technical as well as user oriented research domains, which are rarely communicating with each other. In this paper, we take a multidisciplinary approach and review both user oriented and technical definitions on Quality of Experience (including the related concept of User Experience). We propose a detailed and comprehensive framework that integrates both perspectives. Finally, we take a first step at linking methods for measuring QoE with this framework.

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@inproceedings{Geerts2010LinkingAI, title={Linking an Integrated Framework with Appropriate Methods for Measuring Qoe}, author={David Geerts and Katrien De Moor and Istv{\'a}n Ketyk{\'o} and An Jacobs and Jan Van den Bergh and Wout Joseph and Luc Martens and Lieven De Marez}, year={2010} }