Linkages Between Total Quality Management and the Outcomes-based Approach in an Education Environment

@inproceedings{Jager2005LinkagesBT,
  title={Linkages Between Total Quality Management and the Outcomes-based Approach in an Education Environment},
  author={Henk Jager and F. J. NIEUWENHUIS},
  year={2005}
}
South Africa has embarked on a process of education renewal by adopting outcomesbased education (OBE). This paper focuses on the linkages between total quality management (TQM) and the outcomes-based approach in an education context. Quality assurance in academic programmes in higher education in South Africa is, in some instances, based on the TQM model because of a strong focus on the employers of graduates. The development of performance standards and the identification of outcomes are… CONTINUE READING

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