Liberating usability testing

  title={Liberating usability testing},
  author={Phil Carter},
ions Many methods can be used to investigate a person’s use of an artifact. If we say that the person’s actual experience of using an artifact at the time of using it is the object of study, then most methods have abstractions or distances away from this object of study. In a survey or questionnaire, the respondent is involved in a reflective process; that is, they are thinking about an event (their use of the artifact) that occurred in the past in a different situation. So there are… CONTINUE READING