Leveraging Public Resource Pools to Improve the Service Compliances of Computing Utilities


Computing utilities are emerging as an important part of the infrastructure for outsourcing computer services. One of the major objectives of computing utilities is to maximize their net profit while maintaining customer loyalty in accordance with the service level agreements (SLAs). Defining the SLAs conservatively might be one easy way to achieve SLA… (More)
DOI: 10.1007/978-3-540-30474-6_29


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