Let users tell the story: evaluating user experience with experience reports

@inproceedings{Korhonen2010LetUT,
  title={Let users tell the story: evaluating user experience with experience reports},
  author={Hannu Korhonen and Juha Arrasvuori and Kaisa V{\"a}{\"a}n{\"a}nen},
  booktitle={CHI Extended Abstracts},
  year={2010}
}
User experience (UX) has been under extensive research in recent years. One of the key questions has been how to evaluate user experience. Several methods such as diaries, experience sampling and questionnaires have been used for collecting data on user experience with a product. Although these methods provide valuable data, they may lack obtaining rich descriptions of UX in users' everyday lives. We have approached the question of UX evaluation by experience reports which are open-ended… CONTINUE READING

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