Lessons from a Dozen Years of Group Support Systems Research: A Discussion of Lab and Field Findings

@article{Nunamaker1997LessonsFA,
  title={Lessons from a Dozen Years of Group Support Systems Research: A Discussion of Lab and Field Findings},
  author={Jay F. Nunamaker and Robert O. Briggs and Daniel D. Mittleman and Douglas R. Vogel and Pierre A. Balthazard},
  journal={J. Manag. Inf. Syst.},
  year={1997},
  volume={13},
  pages={163-207}
}
During the past dozen years, researchers at the University of Arizona have built six generations of group support systems software, conducted over 150 research studies, and facilitated over 4,000 projects. This article reports on lessons learned through that experience. It begins by presenting a theoretical foundation for the Groupware Grid, a tool for designing and evaluating GSS. It then reports lessons from nine key domains: (1)GSS in organizations; (2) cross-cultural and multicultural… Expand
A Field Study into the Organizational Application of Group Support Systems
Abstract Results from laboratory studies and field studies suggest that Group Support Systems (GSS) may have an added value to organizational problem solving. However, few studies have been reportedExpand
Group Support Systems in Zeta Corporation : Experiences in Applying Action Research
The 1990s have seen considerable investment of resources into the research and development of groupware technology. Much of the literature on groupware describes favourable results and tends to beExpand
Case and field studies of group support systems: an empirical assessment
  • J. Fjermestad, S. R. Hiltz
  • Computer Science
  • Proceedings of the 33rd Annual Hawaii International Conference on System Sciences
  • 2000
TLDR
The results show that the modal outcome for a GSS in field settings is to improve performance relative to manual or other methods as measured by effectiveness, efficiency, consensus, usability, and satisfaction in 91.5% of the cases. Expand
Group support systems in primary processes
TLDR
The waves that have occurred and are occurring with application and diffusion of GSS in organizational contexts are examined and it is suggested that GroupSystems has experienced three waves of users: 1st: scientists (innovation driven), 2nd: consultants (facilitator driven), 3rd: into primary processes (application driven). Expand
A new driving force behind capacity building in Africa: group support systems
TLDR
The case studies show the potential of applying GSS to give new momentum to capacity building and capacity mobilization efforts in Africa and there is support from key participants and top managers to use the technology. Expand
Exploring the Application and Acceptance of Group Support Systems in Africa
TLDR
The study reported here represents the first detailed descriptive field study of GSS application in Africa and suggests that there is potential for applying GSS in Africa to support capacity-building efforts, which tops the agenda of international development agencies. Expand
Group support systems in Hong Kong: an action research project
TLDR
Although the project encountered many difficulties, the application of action research facilitated the adaptation of the GSS to the shifting circumstances, and the project was successfully completed. Expand
Group Support Systems Through the Lens of Action Research: Experiences in Organisations
Abstract In recent years, Group Support Systems (GSS) have been increasingly employed in organisational settings and a variety of task environments. In this paper we demonstrate how GSS can beExpand
Exploratory research on the role of national and professional cultures in a distributed learning project
The impact of differing national and professional cultural backgrounds is a salient issue that interacts with technological support of distributed teams. As we prepare for the world of the future itExpand
The Role of Leadership in Group Support Systems Failure
This paper reports on a research case study in which the use of a Group Support System (GSS) by a multi-organizational alliance failed. The paper argues that the leadership style of the meetingExpand
...
1
2
3
4
5
...

References

SHOWING 1-10 OF 65 REFERENCES
Electronic meeting systems: ten years of lessons learned
During the past dozen years researchers at The University of Arizona have built six generations of group support systems software, conducted over 150 research studies, and facilitated over 4,000Expand
Learning with GSS: a case study
TLDR
A year-long case-study comparing two GSS-supported nursing management courses to two traditionally-taught courses is presented, showing students in the G SS-supported course participated more and more equally, and evidenced a stronger grasp of course content. Expand
Implementing Electronic Meeting Systems at IBM: Lessons Learned and Success Factors
TLDR
The implementation of EMS at IBM in an alliance with the University of Arizona is described and the lessons learned and success factors at IBM can assist managers in effectively introducing EMS to their organizations. Expand
Computer-Mediated Collaborative Learning: An Empirical Evaluation
  • M. Alavi
  • Engineering, Computer Science
  • MIS Q.
  • 1994
TLDR
Investigation of whether the use of a group decision support system (GDSS) in a collaborative learning process enhances student learning and evaluation of classroom experiences indicates that GDSS-supported collaborative learning leads to higher levels of perceived skill development, self-reported learning, and Evaluation of classroom experience in comparison with non-G DSS supported collaborative learning. Expand
Bringing automated support to large groups: The Burr-Brown experience
TLDR
The session here demonstrates that EMS technology can be effectively implemented with a planning group of 31 participants and indicated that the system provided the intended group support during the three day planning session. Expand
Building the business case for group support technology
  • B. Post
  • Computer Science
  • Proceedings of the Twenty-Fifth Hawaii International Conference on System Sciences
  • 1992
TLDR
The author explores the infrastructure development requirements for building a business case study for group support technologies and presents findings from a recent field study that used business case concepts as its design approach. Expand
The Exemplar Project: Using Group Support Systems to Improve the Learning Environment
TLDR
It is found that students using the Exemplar system participated in lecture sessions at a much higher rate, generated significantly higher quality and quantity answers, and were more interested in both the proceedings that were students in traditional lectures. Expand
Exploring the use of EMS in the classroom: two field studies
  • Sheila A. Brandt, R. Briggs
  • Computer Science
  • Proceedings of the Twenty-Eighth Annual Hawaii International Conference on System Sciences
  • 1995
TLDR
It was found that EMS use in the classroom resulted in increased student participation, reduced evaluation apprehension, increased cooperative learning and problem-solving activities, and immediate and more frequent feedback. Expand
A foundation for the study of group decision support systems
TLDR
A conceptual overview of GDSS based on an information-exchange perspective of decision making is presented, and a multi-dimensional taxonomy of systems is proposed as an organizing framework for research in the area. Expand
The Design Process for a Computer-Supported Cooperative Work Research Laboratory: The Hohenheim CA Team Room
TLDR
In an iterative process of defining the CA Team Room requirements and developing design alternatives, a round room and conference table design were found to be most useful for the given requirements. Expand
...
1
2
3
4
5
...