Lessons from Liebeck
@article{Rutherford1998LessonsFL, title={Lessons from Liebeck}, author={Denney G. Rutherford}, journal={Cornell Hotel and Restaurant Administration Quarterly}, year={1998}, volume={39}, pages={72 - 75} }
Debate about blame and contributory negligence raged when a jury in New Mexico awarded Stella Liebeck $160,000 in compensatory damages and $2.7 million in punitive damages after she spilled a cup of McDonald's coffee in her lap. The coffee was served from a drive-through window at a temperature exceeding 180°F (82°C) and caused third-degree burns. Even though similar burn accidents (and settlements) had preceded this celebrated case, McDonald's (and possibly other QSRs) had apparently not…
6 Citations
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