Lessons from Liebeck

@article{Rutherford1998LessonsFL,
  title={Lessons from Liebeck},
  author={Denney G. Rutherford},
  journal={Cornell Hotel and Restaurant Administration Quarterly},
  year={1998},
  volume={39},
  pages={72 - 75}
}
  • D. Rutherford
  • Published 1 June 1998
  • Economics
  • Cornell Hotel and Restaurant Administration Quarterly
Debate about blame and contributory negligence raged when a jury in New Mexico awarded Stella Liebeck $160,000 in compensatory damages and $2.7 million in punitive damages after she spilled a cup of McDonald's coffee in her lap. The coffee was served from a drive-through window at a temperature exceeding 180°F (82°C) and caused third-degree burns. Even though similar burn accidents (and settlements) had preceded this celebrated case, McDonald's (and possibly other QSRs) had apparently not… 
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