Corpus ID: 34223068

Lessons From Existing Business Process Hierarchies for Building a New One for Trac

  title={Lessons From Existing Business Process Hierarchies for Building a New One for Trac},
  author={P. Mazzoleni and B. Srivastava and Srikanth G. Tamilselvam and T. J. Watson and I. Labs},
A process hierarchy has the advantage of giving the business a holistic view at all times, promoting a common terminology for inter-organization communication, maintaining customer-centric focus, and enabling benchmarking with industry best-practices. Today, the same kind of eciency is needed in public sector where government oers services like trac, water, energy and public safety to citizens. Here, a government not only needs to communicate with its own agencies but also external stake… Expand

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