Learning from user experience with groupware

  title={Learning from user experience with groupware},
  author={Christine V. Bullen and John L. Bennett},
  booktitle={CSCW '90},
Observers have identified a potential for major improvements in organizational productivity made possible through the use of personal computers serving as a means to link people into task-oriented teams. Our study offers an examination of how people are using personal computers for such electronic exchanges via networking. We interviewed 223 people who were using several “groupware” systems in a sample of 25 enterprises to see how they employ these software tools to support their group work. An… 
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CSCW 90 Proceedings October
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