Learning from samples of one or fewer*
@article{March2003LearningFS, title={Learning from samples of one or fewer*}, author={J. March and L. Sproull and M. Tamuz}, journal={Quality and Safety in Health Care}, year={2003}, volume={12}, pages={465 - 471} }
Organizations learn from experience. Sometimes, however, history is not generous with experience. We explore how organizations convert infrequent events into interpretations of history, and how they balance the need to achieve agreement on interpretations with the need to interpret history correctly. We ask what methods are used, what problems are involved, and what improvements might be made. Although the methods we observe are not guaranteed to lead to consistent agreement on interpretations… CONTINUE READING
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