Learning from Complexity: Effects of Prior Accidents and Incidents on Airlines' Learning

@article{Haunschild2002LearningFC,
  title={Learning from Complexity: Effects of Prior Accidents and Incidents on Airlines' Learning},
  author={Pamela R. Haunschild and Bilian Ni Sullivan},
  journal={Administrative Science Quarterly},
  year={2002},
  volume={47},
  pages={609 - 643}
}
  • Pamela R. Haunschild, Bilian Ni Sullivan
  • Published 2002
  • Psychology
  • Administrative Science Quarterly
  • Using data on accidents and incidents experienced by U.S. commercial airlines from 1983 to 1997, we investigated variation in firm learning by examining whether firms learn more from errors with heterogeneous or homogeneous causes. We measured learning by a reduction in airline accident and incident rates, while controlling for other factors related to accidents and incidents. Our results show that heterogeneity is generally better for learning, as prior heterogeneity in the causes of errors… CONTINUE READING

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