Lean service operations: Reflections and new directions for capacity expansion in outpatient clinics

@inproceedings{LaGanga2011LeanSO,
  title={Lean service operations: Reflections and new directions for capacity expansion in outpatient clinics},
  author={Linda R. LaGanga},
  year={2011}
}
Abstract This field research in outpatient service operations examines original quantitative data on appointments and analyzes a lean process improvement project that was conducted to increase capacity to admit new patients into a healthcare service operation system. Analysis of 1726 intake appointments for the year preceding and the full year following the lean project showed a 27% increase in service capacity to intake new patients and a 12% reduction in the no-show rate as a result of the… CONTINUE READING

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