Lean in healthcare: the unfilled promise?

@article{Radnor2012LeanIH,
  title={Lean in healthcare: the unfilled promise?},
  author={Zoe Radnor and Matthias Holweg and Justin Waring},
  journal={Social science & medicine},
  year={2012},
  volume={74 3},
  pages={
          364-371
        }
}
In an effort to improve operational efficiency, healthcare services around the world have adopted process improvement methodologies from the manufacturing sector, such as Lean Production. In this paper we report on four multi-level case studies of the implementation of Lean in the English NHS. Our results show that this generally involves the application of specific Lean 'tools', such as 'kaizen blitz' and 'rapid improvement events', which tend to produce small-scale and localised productivity… CONTINUE READING

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