Lean Control for Make-to-Order Companies: Integrating Customer Enquiry Management and Order Release

@inproceedings{Threr2014LeanCF,
  title={Lean Control for Make-to-Order Companies: Integrating Customer Enquiry Management and Order Release},
  author={Matthias Th{\"u}rer and Mark Stevenson and Crist{\'o}v{\~a}o Silva and Martin Land and Lawrence D. Fredendall and Steven A. Melnyk},
  year={2014}
}
A lead time that is short, predictable, and reliable is an increasingly important criterion in supplier selection. Although many companies may achieve this through lean implementation, high-variety manufacturers, for example, small and medium-sized make-to-order companies, have found that lean's planning and control techniques do not apply. This article outlines a planning and control concept known as workload control (WLC) that integrates customer enquiry management, including a due-date… CONTINUE READING

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